Each time you access Live Chat you will be presented with our current terms and conditions. You must agree to the terms to use this service.
For added security, we suggest you use an alias when chatting with us.
Terms & Conditions
When chatting with us, it’s best to use a computer or smartphone with a strong, internet connection to minimize the chance of the conversation ending abruptly.
During times of high chat volume, there may be a short wait to be connected to a Case Manager. If at any time, you feel that your safety or privacy may be
compromised due to the use of these services, we encourage you avoid using Live Chat, and instead call our crisis line by following the instructions on our
website for how to reach us from the country you are in when you feel it is safe for you to do so. For privacy reasons, you may also wish to use a fictitious
name for the purpose of this chat in order to remain anonymous.
are stored in an encrypted database by LivePerson for 13 months. Please be aware that despite our best efforts to protect your information, some level of risk
when communicating via the internet is always present. Please also be aware that we may have to disclose certain information in response to specific types of
legal processes including subpoenas and court orders.
country you are in, or reach us via email at